If your device is in warranty, you should be able to click into it and order a repair.For controllers, it's typically inside the battery door on the back. For Xbox consoles, the serial number is usually on the back. You'll need the serial number to add it to the site.Select "Register a device" at the top, and follow the steps on adding your console or your controller.Register your device with your Xbox account at Microsoft's devices portal here (opens in new tab).Getting a repair from Microsoft is relatively simple, but depends on local laws and warranty status. If the controller doesn't work on other Xbox consoles, or even via Bluetooth on your phone or PC, then it could be that there's an issue with the wireless connection on the controller itself. If the controller works on other Xbox consoles, and you can't sync other Xbox controllers to your Xbox, there may be an issue with the wireless receiver on your Xbox. If all else fails, you may need to contact Microsoft for a repair. Try syncing a different controller if you can, to test whether it's an issue with the Xbox or the controller itself.Allow the PC to recognize & rectify the controller. ![]() Press & hold on to the X button to turn on the controller. The first step is to connect the USB port with a wired controller on your PC. Now if the driver is successfully installed it’s time to set up your PC with the Xbox 360 controller. ![]() ![]()
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